Administrative Assistant/Sales I

Description

Job Summary: The professional will provide administrative support to commercial operations, ensuring proper order administration, customer and representative service, and internal process monitoring. Key Highlights: 1. Essential administrative support for commercial operations 2. Focus on operational efficiency and service quality 3. Interface between various company departments **Administrative Assistant/Sales I** Hiring Company: Manufacturer of machinery and products for civil construction, agribusiness, and gardening. Neighborhood: Aventureiro \- Joinville/SC Employment Type: CLT regime Work Mode: On-site ️**Job Mission:** Provide administrative support to the company's commercial operations, ensuring proper administration of sales orders, customer and representative service, verification of commercial information, internal process monitoring, and interdepartmental coordination, thereby contributing to operational efficiency, service quality, and compliance with the organization's commercial policies. ✅**Main Responsibilities:** * Receive orders via e\-mail, telephone, fax, or the company's proprietary system; print them; verify customer registration, items, codes, delivery deadlines, discounts, freight, and carrier, confirming compliance with marketing policy; enter them into the sales system; release orders for verification and subsequent credit analysis; * Provide telephone or e\-mail support to customers and representatives to clarify inquiries, implement changes, or redirect orders according to received instructions; * Conduct customer registration queries based on status (e.g., blocked/inactive or new), verifying whether system data matches Sintegra/Revenue Service/IBGE records, and either releasing or forwarding for credit analysis; * Sort physical documentation by type (Internal Communications \- price lists, campaigns, and circulars \-, cancelled sales orders), archive them, and dispose of them per the quality management system’s record matrix; * Manage daily delivery issues / product delays arising from incomplete or incorrect orders, financial adjustments (invoices/boletos), technical assistance matters, coordinating solutions with relevant departments, representatives, and/or end customers under supervisor oversight; * Monthly verification of representative commissions and issuance of their purchase orders; * Follow procedures and work instructions defined in the Quality Management System and Occupational Health and Safety System. * Perform other duties inherent to the role as assigned by the immediate supervisor and comply with occupational health and safety regulations. Participate in various company programs. Maintain organization, tidiness, and cleanliness of the workstation. * ️**Job Requirements:** * Completed high school education * Bachelor’s degree in Business Administration, Commercial Management, or related fields (in progress or completed) * Customer service experience via telephone * Proficiency in Microsoft Office / Excel * Prior experience in commercial areas is desirable * Knowledge of commercial/sales documentation * Knowledge of taxation and product lines (a plus) **Benefits:** Medical Plan Dental Plan Pharmacy Plan Transportation Allowance ️ On-site Cafeteria Working Hours: Monday to Friday \- 08:00 to 18:00 (30-minute lunch break, approved by the labor union) Salary Offer: R$ 2\.708,00 \- After 90 days: R$ 2\.952,44 Minimum Education Level: High School (Secondary Education) Desired Education: * Business Administration, Undergraduate Degree * Financial Management, Undergraduate Degree * Administration, Technical Course * Commerce, Technical Course * ?? Medical Plan * ?? Dental Plan * ?? Pharmacy Plan * ?? Transportation Allowance * ??? On-site Cafeteria