Field Services Analyst

Description

Job Summary: Join a dynamic and visionary team to drive innovation with cutting-edge solutions, providing both on-site and remote technical support. Key Highlights: 1. Drive innovation with cutting-edge solutions and a forward-looking perspective. 2. Work within a dynamic and visionary team. 3. Challenges to apply your knowledge in practice. **Join our team!** Technology is what drives us! We are committed to **driving innovation** with cutting-edge solutions and a constant focus on the future. If you seek challenges, enjoy applying your knowledge in practice, and want to work in a **dynamic and visionary team**, this opportunity is for you! **Your responsibilities in this role:** * Monitor the Field Services ticket queue * Provide on-site and remote support for tickets within SLA timelines * Direct client communication * Install and repair hardware and software for IT equipment and devices * Conduct inspections and tests for preventive maintenance * Report service status to the Service Center, including ticket closure notifications * Perform inventory of IT and telecommunications equipment * Maintain and organize technical rooms and IT environments * Test offline cameras to restore service. **What we’re looking for:** * Completed high school education with relevant experience * Technical courses in Computer Science, Electronics, Networking, IT, or Telecommunications * Experience in technical support * Proficiency in Microsoft Office and microcomputing * Knowledge of CCTV systems and structured cabling **Preferred qualifications:** * Bachelor’s degree in Computer Science, Electronics, Networking, IT, or Telecommunications * Basic knowledge of network communications, telephony, and infrastructure Our selection process will be conducted online, including interviews with the Human Resources team and technical assessments. Submit your resume and help build the future**!** Minimum Education Level: Bachelor’s Degree Desired Qualifications:* IT Maintenance and Support, Technical Course * Systems Analysis and Development, Bachelor’s Degree * Information Technology, Bachelor’s Degree * Medical insurance * Dental insurance * Wellhub * Meal allowance or food allowance * Payroll-deductible loan * Transportation allowance or fuel subsidy * English language school partnership * Pharmacy partnership * University partnership * Life insurance * Profit-sharing program