Customer Service Agent - Cashier

Description

Job Summary: A customer service professional who handles cooperative member interactions, performs cash opening and closing procedures, processes payments, provides support and offers products and services, all while adhering to security standards. Key Highlights: 1. Opportunity to work in financial cooperativism 2. Focus on high-quality service and support for cooperative members 3. Professional development through training programs and a corporate university **Description and Responsibilities:** **Work Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM, with a lunch break. **Level:** Operational **Employment Type:** Permanent – CLT We are seeking a candidate with a completed or ongoing undergraduate degree in Economics, Finance, Business Administration, Accounting, Commercial Management, or related fields for the position of Customer Service Agent \- Cashier! We are more than just a financial choice. For us, cooperativism goes beyond a business model—it is a philosophy of life aimed at transforming the world into a fairer, more balanced place with greater opportunities for everyone. \#Sicoob \#Jobs \#Opportunity \#Cashier As a **Customer Service Agent \- Cashier**, you will be responsible for providing courteous and efficient support and service to cooperative members, delivering information about products and services, resolving inquiries, and escalating matters to the appropriate departments when necessary. Your main responsibilities will include: * Performing cash opening and closing procedures, recording all transactions conducted during working hours; * Processing monetary receipts; * Assisting cooperative members with payment procedures, clarifying questions, and providing information about products and services. * Identifying and resolving potential issues or discrepancies in the cash register, reporting them to your immediate supervisor when required. * Proactively offering additional products and services, contributing to increased sales and member satisfaction. * Participating in regular training sessions and meetings to stay updated on cooperative procedures and policies. * Strictly adhering to security norms and procedures to prevent fraud and ensure the protection of member information. **Requirements:** * Experience in administrative roles involving systems, Microsoft Office suite, etc. * Experience in customer-facing roles and cashier operations. * Completed or ongoing undergraduate degree in Economics, Finance, Business Administration, Accounting, Commercial Management, or related fields. **Preferred Qualifications:** * Experience in a financial institution. * ANBIMA CPA Professional Certification. **Benefits:** Internal marketing initiatives, Seniority Bonus, Childcare Assistance, Education Assistance, Language Learning Assistance, Payroll-Deductible Loans, Profit-Sharing Program, Health Insurance Plan, Dental Insurance Plan, Private Pension Plan, Psychotherapy Program, Career Development Programs for Internal Professionals, Longevity Recognition, Life Insurance, Regular Training Sessions and Corporate University, Meal Voucher, Food Voucher, Transportation Voucher