IT Assistant

Description

Job Summary: We are seeking an IT Infrastructure Assistant passionate about technology to strengthen our technological environment and provide excellent user support. Key Highlights: 1. User and IT infrastructure support 2. Hardware maintenance and service monitoring 3. Internal network administration **Description and Responsibilities:** **Schedule:** Monday to Saturday, from 7:00 AM to 4:00 PM with a 1-hour lunch break **Level:** Professional **Employment Type:** Permanent – CLT We are looking for an IT INFRASTRUCTURE ASSISTANT passionate about technology and user support to strengthen our technological environment and provide excellent support to our users. **Objective** Provide assistance in Information Technology Infrastructure to users across business areas at the functional level of the Terminal. **Responsibilities** * Respond to user tickets requiring low-complexity technical support, such as printer configuration, software installation, peripheral setup, system updates, etc.; * Configure and perform corrective maintenance on computers and servers, including all hardware and software components; * Monitor services to verify the status and performance of products/equipment, ensuring they meet required service levels; * Support internal network administration by monitoring network/internet link integrity, configuring IP addresses, and creating/configuring user access to the corporate network; * Track and install equipment specific to your area of responsibility to meet scheduled deadlines, scope, cost, and quality expectations; * Perform other duties inherent to the position, provided you are qualified and they align with your knowledge, experience, and complexity level; * Comply with procedures and instructions related to your activities, as well as general company policies and procedures. **Requirements:** **Education** * Completed High School and/or Technical Education. * Currently pursuing a degree in Information Technology Management or related fields \[Desirable] **Experience** * Technical User Support (on-site and remote); * Resolution of common software, login, printer, and network issues; * Hardware maintenance; * Network infrastructure; * Basic knowledge of corporate antivirus solutions; * Understanding of backup and security practices; * Information security practices (desirable); * Asset inventory and control **Skills/Knowledge** * Desktop, Windows, and hardware. * Network administration, Office 365, and operating systems \[Desirable] * Basic English. **Competencies** * Proactivity * Communication (Verbal/Written) * Knowledge sharing * Teamwork **FEEDBACK:** We are delighted by your interest! Please note that all candidates who advance past the screening stage will receive feedback regarding their participation in the process. **Benefits:** Medical assistance, Dental assistance, Life insurance, Meal allowance, Food voucher, Transportation allowance