PLANNING COORDINATOR

Description

Job Summary: Lead and coordinate strategic and operational planning, ensuring efficiency, cost optimization, on-time delivery, and continuous improvement. Key Highlights: 1. Leadership and coordination of strategic and operational planning 2. Team and logistics process management with a focus on efficiency 3. KPI analysis and continuous improvement in high-demand environments **Job Description:** ---------------------- *Lead and coordinate the company's strategic and operational planning process, ensuring alignment among demand, production capacity, logistics resources, and business goals. Ensure processes are executed efficiently, aiming for cost optimization, on-time delivery, quality, and continuous improvement* **Requirements** -------------- * Currently enrolled in or graduated from a Bachelor’s degree program in Logistics, Business Administration, Engineering, Supply Chain, or related fields; * Knowledge of logistics operations and operational planning; * Proven experience in logistics planning and process management; * Experience in team leadership and development; * Knowledge of time management, productivity, and demand prioritization; * Experience in performance indicator (KPI) analysis and preparation of managerial reports; * Familiarity with WMS, ERP systems, and intermediate/advanced Microsoft Office suite, with emphasis on Excel; * Analytical capability, strategic vision, and focus on continuous improvement; * Communication, negotiation, and decision-making skills; * Knowledge of warehousing, inventory, receiving, and dispatch processes; * Experience in high-demand operational environments and SLA compliance; * Knowledge of Safety, Quality, and HSE standards will be considered an advantage. **Responsibilities** --------------------- * Coordinate tasks with the client, planning and delegating them to the team under your responsibility to meet agreed-upon KPIs and SLAs. * Coordinate operations room processes covering Inbound, Outbound, GKO, NGM, and general warehouse areas, directing subordinate staff to meet service levels agreed upon with the client. * Present indicators and results to the team, convening meetings, disseminating information, and providing guidance to ensure awareness across all members and continuous process improvement. * Participate in internal and external meetings with the client, presenting and discussing indicator data, occupational safety, and support areas to contribute to improved customer service levels and reduced team supervision. * Perform attendance record maintenance by accessing the electronic timekeeping system, registering medical certificates and/or absence justifications, collecting signatures on time sheets, and delivering them to the HR department to comply with internal attendance policies and labor legislation. * Perform personnel system updates by accessing the HR system to ensure internal processes for transfers, promotions, terminations, and new hires. * Identify training needs for operational and administrative areas, reviewing competency matrices, planning, and implementing training programs—both operational and administrative—to develop the team and improve customer service. * Apply disciplinary measures when necessary, validating inappropriate behaviors with the HR department to correct behavioral deviations. * Encourage employee development by providing feedback, monitoring individual performance, and advising on participation in internal selection processes to support employees’ personal and professional growth. * Monitor employees’ vacation accrual periods, scheduling vacations by mutual agreement with the employee to comply with labor legislation. * Monitor the operational and administrative teams’ banked hours, scheduling time-off on mutually agreed dates with employees for rest and reduction of positive hour balances. * Complete and analyze team-related reports, sending them via email to superiors and support departments to comply with internal policies. * Participate in internal and external audits, organizing documents, making them available, and accompanying auditors upon request to meet internal and client requirements. * Validate area documentation by receiving reports from responsible parties and sending them via email to recipients for internal and client tracking. * Report accidents and incidents immediately to the immediate supervisor and via email for communication and follow-up. * Ensure workplace organization and cleanliness, removing waste generated during goods handling to uphold corporate quality programs. * Maintain BBS and Pyramid indices within target levels by conducting and monitoring PD indicators to ensure established safety levels. Actively participate in OMS implementation, ensuring that the plan and implemented activities proceed according to the scheduled timeline to enhance operational control and management. **About DHL** --------------- DHL Supply Chain is a global leader in logistics, connecting people and businesses. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career. Click here to learn more!