Customer Support Representative

Description

Job Summary: Technical and Customer Support Representative responsible for process monitoring, hardware diagnostics, ticket management, and warranty support for IT products. Key Highlights: 1. Opportunity for professionals with experience in technical support and hardware. 2. Essential role of customer service and technical support. 3. Inclusive position, also available for people with disabilities (PCD). **Technical and Customer Support Representative** **Responsibilities:** * Customer service for process monitoring; * Hardware component and product diagnostics; * Ticket creation and tracking; * Issuance and management of invoices in the ERP system; * Warranty support for IT products. **Preferred Qualifications:** ✔ Strong communication skills; ✔ Proficiency in reading and writing; ✔ Organizational skills and typing speed; ✔ Hardware knowledge; ✔ ERP system knowledge; ✔ Excel proficiency. **Benefits:** * Gympass; * Health insurance; * Parking; * Transportation allowance; * Meal allowance (R$ 27.00 per business day); * Partnerships for courses and university discounts; **Position also open to people with disabilities (PCD).** **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM. Employment Type: Full-time CLT Salary: R$2,280.00 per month Benefits: * Medical assistance * Free parking * Meal allowance * Food allowance * Transportation allowance Experience: * Information Technology (Mandatory) Work Location: On-site