Customer Service Analyst | Transportation

Description

Job Summary: Provide customer service, record incidents, analyze demands and complaints, seek solutions, and interact with responsible departments and coordinators. Key Highlights: 1. Customer service and support focused on transportation and logistics 2. Demand analysis, follow-up, and interaction with responsible departments 3. Preparation and maintenance of reports and databases **CUSTOMER SERVICE ANALYST \| TRANSPORTATION.** **Location:** Atiradores, Joinville / SC. **Responsibilities:** Provide customer service by answering calls and recording incidents; analyze demands and complaints, conduct follow\-up, and interact with the Coordinator when necessary; gather information and solutions from responsible departments and respond to customers; perform administrative support tasks for the Customer Service and Logistics areas; plan and control activities; prepare, update, and maintain databases, reports, and spreadsheets; perform registrations, text typing, and preparation of low-complexity reports; support the unit in administrative tasks related to transportation and logistics. **Requirements:** * Completed High School (preferably currently enrolled in or holding a degree in Logistics); * Minimum 2 years of experience in Customer Service; * Direct experience in transportation and logistics; * Proficiency in Excel and Microsoft Office Suite; * Strong verbal and written communication skills; * Quick thinking, dynamism, and adaptability; **Compensation:** **Salary:** R$ 3\.000,00 \| R$ 4\.500,00 **Benefits:** * Meal Allowance: R$ 27.90 per day; * Transportation Allowance; * Pharmacy Benefit Plan; * SEST/SENAT Benefit Plan. **Working Hours:** Monday to Friday: 07:30 AM to 5:30 PM; Alternate Saturdays: 08:00 AM to 12:00 PM\. Minimum Education Level: Bachelor's Degree * Pharmacy Benefit Plan * Meal Allowance * Transportation Allowance * SEST/SENAT Benefit Plan