B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: A professional responsible for performing FTTH and FTTA network installation and repair services, ensuring connectivity and residential customer satisfaction. Key Highlights: 1. Connecting people, ideas, and businesses while promoting digital and social inclusion 2. A team committed to quality and excellence in products and services 3. A culture of honesty, integrity, transparency, and ethics We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we operate nationwide—from north to south—and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees united by a shared purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—and guided by common values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Perform residential customer installation and repair services for FTTH and FTTA network technologies; * Repair/correct service faults—such as slow speeds, Wi-Fi issues, no connectivity, intermittent connections, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Assess service feasibility when the sales team is uncertain whether our network covers a given area; * Relocate equipment within the same residence (room-to-room moves); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when customers change their service plans; * Attend training sessions and meetings when invited; * Perform other duties consistent with this role. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (electrical safety) and NR 35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning platform on Intranet * Giga Inclusion Support * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST–TELEMEDICINE, offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll deduction discount * Educational Partnerships with universities offering exclusive discounts to Alloha employees Driven by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across Brazil’s regional and social spectrum—since we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **doing the right thing—always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which fosters a collaborative, people-centered, and business-sustainability-oriented environment. For more information, visit https://alloha.com/