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Job Summary: A professional responsible for performing installations, repairs, and maintenance of FTTH and FTTA networks for residential customers, ensuring service continuity and courteous customer service. Key Highlights: 1. Specialized technical support for FTTH/FTTA network installation and repairs 2. Corrective and preventive maintenance to ensure service continuity 3. Customer support delivered with courtesy and efficiency We are Alloha Fibra, Brazil's largest independent fiber-optic group. A connected and united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—individuals who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies at residential customer locations; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slow speed, Wi\-Fi issues, no connectivity, intermittent connections, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Assess access feasibility for the commercial team; * Relocate devices within the same residence (room-to-room relocation); * Relocate equipment to a different address upon customer request; * Perform upgrades by replacing or adding devices when customers switch plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support teams; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position as directed by management. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * Must reside in: Campos dos Goytacazes \- RJ; * Availability for flexible working hours / travel; **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD dependent assistance * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer experiences. **We value diversity**, represented by our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative space that values people and business sustainability. For more information, visit https://alloha.com/
