Description
**Responsibilities:**
Providing second- and third-level technical support, ensuring SLA-compliant service delivery and resolution of issues related to ERP, WMS, TMS, and other applications. System implementation and maintenance, access management, improvement analysis, vendor coordination, and IT project support. Responsible for identifying and resolving systemic failures, documenting processes, creating reports and Power BI dashboards, as well as extracting, processing, standardizing, and analyzing data to generate strategic insights and support decision-making.
**Requirements:**
Bachelor’s degree in Information Systems or Computer Science; Microsoft platform and cloud platforms; Advanced Microsoft Office suite; Power BI; Database systems; ERP systems; TMS and WMS; SAP B1\.
**Benefits:**
On-site meals; meal allowance; breakfast; fuel allowance; parking; After probation period: medical and dental insurance (optional), personal accident insurance, pharmacy benefits, telemedicine, and Total Pass.
Compensation: R$5\.000,00 \- R$6\.000,00 per month
Benefits:
* Medical insurance
* Dental insurance
* Fuel allowance
* Free parking
* Life insurance
* Meal allowance
Work location: On-site