Customer Relationship Assistant

Description

Job Summary: Provide in-person, telephone, and WhatsApp customer service, including scheduling appointments, preparing quotations, entering data into systems, and organizing documents and facilities. Key Highlights: 1. Scheduling and quotations for pet guardians and pets 2. Organizing the reception area, examination rooms, and patient documents 3. Facilitating communication between veterinarians and pet guardians **WORK SCHEDULE:** Mon-Fri, from 09:30 AM to 6:06 PM — alternating Saturdays or Sundays (12-hour shifts) — 44-hour weekly contract Two weekend days per month. **BENEFITS:** Meal Allowance R$ 738.00 + Transportation Allowance / Fuel Assistance R$ 150.00 + Hazard Pay R$ 308.40. **MAIN DUTIES AND RESPONSIBILITIES:** Provide in-person, telephone, and WhatsApp service to pet guardians and pets regarding scheduling, inquiries, and quotation preparation. Schedule consultations, diagnostic tests, surgeries, and procedures, and enter related information into patient records. Daily confirmation of appointments and distribution of physicians’ schedules. Enter required data into systems and/or standard forms/documents. Review client and physician requests—received via WhatsApp and/or telephone—more than once. Perform checkout after service, verifying entries in the patient record (consultations, tests, procedures, medications, vaccinations). Collect payments from clients according to company policies. Verify whether pet guardians have prescriptions and requisitions post-consultation, and offer internal pharmacy products when prescribed by the veterinarian, as well as future appointments recommended via medical records or by the veterinarian. Responsible for printing, delivering, and obtaining signatures on client service-related documents at MeBi (Service Agreement, Informed Consent Form, LGPD Compliance Form, and Questionnaire). Verify requisitions, record them in the patient record, and notify the responsible staff member. Maintain cleanliness and organization of reception areas, examination rooms, restrooms, and corridors after consultations (e.g., air conditioning, computers, lights left on unnecessarily). Ensure equipment remains fully functional and charged (e.g., card machines, etc.). Keep the patient coffee counter orderly and check for supply shortages. Immediately report pet-related messes to cleaning staff. Perform daily cash register closing with corresponding documentation at the end of each shift. Organize patient documentation and file alphabetically. Facilitate communication between veterinarians and pet guardians. Notify supervisors immediately upon identifying any situation requiring special attention. Ensure all protocols, standards, and processes comply with MeBi guidelines. Perform other duties as required. Compensation: Starting from R$1.800,00 per month Benefits: * Fuel Assistance * Life Insurance * Meal Allowance * Meal Voucher * Transportation Allowance Work Location: On-site