Cashier

Description

Job Summary: Sephora's Cashier is responsible for managing financial transactions and delivering exceptional customer service, in line with company standards. Key Highlights: 1. Customer service in accordance with Sephora procedures 2. Efficient handling of cash and transactions 3. Pleasant and organized work environment ### **Position** Cashier ### **Profile** **JOB MISSION** Carry out all cash-handling procedures and other related procedures, and deliver customer service in accordance with Sephora procedures. **MAIN RESPONSIBILITIES** **In-store / Customer Service** * Adhere to all customer service policies and standards in accordance with Sephora procedures; * Greet and serve all customers enthusiastically and in accordance with Sephora service procedures; * Recognize and respect the work of others; * Contribute to a pleasant and organized work environment; * Complete transactions accurately and efficiently (including gift wrapping); * Handle returns/exchanges in a positive manner; * Engage customers in appropriate conversation during transaction completion; * Provide basic store and product information to customers as needed; * Encourage customers to participate in satisfaction surveys; * Act as a productive and motivated member of the store team; * Follow the LVMH Group Code of Ethics and Conduct. **Store Presentation** * Maintain awareness of Sephora’s product promotion concepts at all times; * Maintain cleanliness and organization standards in the checkout area; * Assist in maintaining backstage standards: stockroom, cabinets, kitchen, restrooms, etc. **Operations** * Execute and comply with all Sephora policies and procedures; * Strive to ensure excellence in your area of responsibility; * Participate in controlling supplies (packaging, bags, gifts, labels, etc.); * Complete all tasks required for your assigned role in the store quickly and accurately; * Contribute to maintaining store safety standards; * Communicate departmental needs to the Supervisor; * Ensure compliance with sampling policies and procedures; * Stay informed about special events and in-store merchandise promotions; * Assist in reducing company expenses without compromising service or standards; * Perform daily cashier and operational duties: * Returns/exchanges; * Communication of supply replenishment needs; * Price adjustments\*; * Cash register opening procedures; * Cancellations\*; * Cash register closing procedures; * Employee transactions\*; * Package products appropriately; * Must be approved by the Store Manager or Supervisor. **Training** * Complete all My Sephora Learning trainings; * Seek additional training when necessary; * Assist in onboarding new cashiers. **REQUIRED QUALIFICATIONS, EXPERIENCE AND COMPETENCIES** **Experience** * Prior cashier experience preferred; **Qualifications** **Knowledge and Skills Required** * Customer service, communication, and organizational skills; * Logical reasoning; * Experience handling cash/register — preferred; * Basic computer skills — preferred. **Education Level** * High school diploma or equivalent. **Job Requirements** * Communicate verbally with customers and colleagues clearly; * Operate the point-of-sale system; * Demonstrate availability and flexibility; * Adhere to the dress code; * Deliver consistent and reliable service. **Competencies** * Teamwork; * Committed and proactive attitude; * Willingness to learn; * Professional ethics and values aligned with Sephora. ***SEPHORA*** **MAISON** ------------------------ Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969\. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.