Operational Supervisor

Description

Job Summary: The Operational Supervisor is responsible for supervising activities, managing teams, providing performance indicators, and representing the company to clients on operational matters. Key Highlights: 1. Leadership and operational team management in the transportation sector. 2. Optimization and transformation of logistics solutions through technology. 3. Representing the company and managing customer relationships. Our team consists of people committed to innovating in the transportation sector, making a difference every day. Our purpose is to transform logistics solutions into meaningful results in terms of optimization, technology, and CO2 emission reduction. As an **Operational Supervisor**, you are responsible for supervising CR activities, managing the team, supporting the Manager and Coordinator, providing departmental performance indicators, and representing the company to clients on operational matters. **Responsibilities and Duties** **WE COUNT ON YOU TO:** * Perform route intelligence and cargo scheduling; * Manage expenses for your CR; * Monitor usage of the Matrix Accelerator; * Size required resources (fleet) to meet customer needs; * Manage and monitor CR results: ROL, CO (Operational Cost), DO (Operational Expense), and * LL (Net Profit) * Lead the team; * Follow up on loading, scheduling, drivers, and other operational processes; * Address with customers non-conformities related to loading and dispatch; * Attend to customers and perform post-sales activities, including visits, problem resolution, KPI presentations, and other client-related interactions; * Manage operational deviations such as delays, accidents, vehicle shortages, etc.; * Provide departmental performance indicator management; * Maintain ATSLOG; * Monitor vehicle downtime, whether due to maintenance, stops, loading, unloading, etc.; * Develop and update KPIs; * Supervise subordinates’ banked hours and track working hours. * Plan operational team vacations. * Request personnel hiring (truck and trailer drivers) for owned fleet when necessary; * Manage aggregator contracts when required; * Ensure Online Cargo data accuracy; **Requirements and Qualifications** **WHAT YOU NEED TO HAVE:** * Completed or ongoing undergraduate degree in Business Administration, Logistics, or related fields. * Must reside in Curitiba/PR or nearby areas (CIC). **IT’S A PLUS IF YOU HAVE:** * Prior experience in transport management, particularly in scheduling and route planning, team leadership, and strategic operational vision. **Additional Information** **THE STEPS TOWARD YOUR PERFECT MATCH** You must go through several stages in the selection process to reach the much-desired YES. To achieve this, we want to get to know the best version of you—and it’s essential that you complete all stages: 1\. Application 2\. Interview with the People & Management team and with the Area Manager. 3\. Specific knowledge test **BENEFITS AVAILABLE FOR OUR CARGOLOVERS** Unlimited coffee to recharge your energy; Partnerships with restaurants, universities, and language schools; Amil Health and Dental Insurance, extended to family members with co-payment; Meal Allowance and/or Food Voucher; Semi-annual profit-sharing based on goal achievement; Growth through meritocracy via our internal recruitment program “Come Grow With Us”; Life insurance at no cost to the employee; Chevrolet Friends Program, offering support toward purchasing your new car; Facilitated payroll-deductible loans; Transportation Voucher (if needed) or free on-site parking; Awarded Ideas Program, offering cash prizes based on idea adoption; VT Bike, encouraging bicycle use for commuting (home–work–home); “Forever Happy” Program—a Cargolift gift in cash and logistical support for employees getting married during their tenure! Extended Maternity Leave to provide peace of mind to expectant mothers during the final month of pregnancy. **\#JOINCARGOLIFT** All our positions are open to persons with disabilities and/or rehabilitated individuals. We embrace a culture that values diversity, differences, and individual potential! Candidate, please ensure your registration is accurate and your contact information is up to date! We will contact you via email or phone. Our corporate phone numbers include area code variations. Good luck with your application! Headquartered in Curitiba with branches across Brazil, Cargolift Logística—founded by Markenson Marques—is one of the largest and most respected companies in the sector nationwide. It performs approximately 20,000 trips per month, operates 13 units across 7 Brazilian states, employs over 520 professionals, and maintains a fleet of nearly 1,000 trucks, along with warehouses and comprehensive logistics services; it currently ranks 21st among the country’s Largest & Best Companies, with revenue of R$ 684 million in 2025. With innovative and technology-driven operational management, it has achieved significant results in optimization, resource savings, and CO2 emission reduction. It belongs to the Cargolift Group, which also includes Matrix Cargo—a company investing in an artificial intelligence platform focused on collaborative logistics—and R44 Empreendimentos. The group supports the Instituto Novas Histórias (INH), directing 12% of LAIR (Profit Before Income Tax) from its companies to third-sector project development. Since its founding, its slogan has been “We Trust in God,” reflecting Cargolift’s purpose: transforming people’s lives by guiding them on the path they should walk—alongside Jesus. The desire to use entrepreneurship as a tool to foster social well-being also led Cargolift to bring to Brazil the “Courageously Ethical” movement, aiming to unite individuals and legal entities around a shared cause: Brazil. Through www.corajosamenteeticos.com.br, everyone is invited to join this fight against corruption and demonstrate that building an honest and fair country is possible.