Junior Services Analyst

Description

**Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build innovative solutions that make people's lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient: more than a team, we are the \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and duties:** * Extract, consolidate, and analyze data from systems, spreadsheets, and Data Lake databases to support the generation of managerial and operational information for third-party Positivo Technical Assistance Providers (ATPs). * Monitor network performance indicators, tracking results of initiatives, SLA compliance, and progress of actions with ATPs. * Prepare managerial reports and PowerPoint presentations to support performance tracking and decision-making within the area. * Control and monitor the completion of mandatory ATP trainings, ensuring compliance with defined standards. * Support the identification and recommendation of top-performing ATPs for service execution and operational negotiations. * Manage and finalize ATP penalty reports, as well as track notifications sent to partners. * Monitor notifications related to SLAs for Retail, Government, and Corporate segments, as well as notifications related to spare parts. * Execute and monitor administrative and financial processes for the network, including reversals and provisions, reporting relevant information to the Controller's Office. * Operate workflows and requests in the Zeev system, ensuring proper internal process execution. * Implement systemic processes for deactivating technical assistance network partners. * Develop management tools and dashboards for dynamic monitoring of operational indicators. * Collaborate with support areas to continuously improve operational processes and workflows. Minimum Education: Bachelor's Degree * Daycare Assistance and Maternity Kit * Hybrid Work Model * Semi-Flexible Working Hours * Medical Emergencies: Health plan coverage for home or telephonic medical assistance * Pharmacy Discount * Gympass * Casa da Saúde: Medical and dental consultations, plus clinical exams * Zenklub: Wellness and mental health platform, including psychological counseling * Health and Dental Insurance Plans * On-site Cafeteria