Support Assistant

Description

Job Summary: The Support Assistant at Seanet is responsible for customer service, technical support, and network equipment configuration. Key Highlights: 1. Company recognized as one of the Best Places to Work in SC (GPTW) 2. Telecommunications technical support 3. Customer service via phone and online chat **Seanet** is a telecommunications reference in the region, with **18 years of history** and continuous growth. We are proud to be among the **Best Companies to Work for in Santa Catarina**, recognized by the **GPTW (Great Place to Work)** award. We currently have an opening for a **SUPPORT ASSISTANT** position in **ITAPEMA/SC**! **Main Responsibilities:** * Customer service via phone and online chat; * Technical support to resolve connectivity and service functionality issues; * Network equipment configuration; * Field technician support and service activation; * Other duties related to the support area. **What We Expect From You:** * Completed high school education; * Experience in customer service (phone and chat); **Work Schedule:** * 12x36 shift rotation; * **12:00 PM to 12:00 AM (with a 1-hour break)** **Fixed Salary + Benefits