Job Summary: We are seeking a Customer Success Analyst with a commercial and strategic profile to manage relationships with high-value customers, focusing on retention, engagement, and service excellence. Key Highlights: 1. Manage and develop relationships with high-value customers (high ticket) 2. Act in a consultative and personalized manner, with a focus on excellence 3. Create retention, engagement, and average ticket increase strategies Job: Customer Success Analyst Description: We seek strategic, results-oriented professionals to manage relationships with high-value customers, ensuring a personalized, close, and high-level experience. A commercial profile who can build strong relationships and understands the importance of retaining and loyalizing premium customers — this opportunity is for you. Responsibilities: * Manage and develop relationships with high-value customers (high ticket); * Act consultatively, understanding user profiles and behavior; * Create retention, engagement, and average ticket increase strategies; * Monitor portfolio performance and identify growth opportunities; * Provide personalized and humanized service, focused on excellence; * Resolve customer requests and anticipate customer needs; * Collaborate with internal teams (marketing, product, support, and compliance); Track satisfaction metrics. * Requirements: * Prior experience managing portfolios or relationships with high-ticket customers; * Commercial profile focused on retention and results; * Excellent verbal and written communication and negotiation skills; * Analytical ability to interpret data and customer behavior; * Organization and management of multiple customers simultaneously; * Proactivity and ownership mindset.
João Silva
Indeed · HR
João Silva
Indeed · HR
