CUSTOMER SUPPORT

Description

Job Summary: A professional responsible for omnichannel support, answering inquiries, logging and tracking service requests, resolving issues, and providing post-sales assistance. Key Highlights: 1. Omnichannel support (phone, email, chat, WhatsApp) 2. Issue resolution and request tracking 3. Post-sales support and customer retention * Support via phone, email, chat, or WhatsApp * Clarification of questions regarding products and services * Logging and tracking of service requests * Issue resolution and escalation to responsible departments * Tracking of requests until completion * Post-sales support and customer retention * Updating information in CRM systems * Identification of opportunities to improve customer service