Commercial Customer Service Assistant

Description

Job Summary: The Drops Network seeks a proactive Commercial Customer Service Assistant to deliver exceptional customer experiences, manage reservations, resolve conflicts, and assist with sales and front desk operations. Key Highlights: 1. Provide excellent customer experiences 2. An innovative, dynamic, and continuously expanding company 3. Direct support to the front desk **Position: Commercial Customer Service Assistant – Drops Network** The **Drops Network** operates across **7 states** with **25 units**, consistently committed to promoting **well-being, comfort, and connection between couples**. We are pioneers of the **"New Motel Concept"**, a concept launched in 2020 that transforms motels into **true urban resorts** — modern, welcoming, and designed for special moments. We are seeking a **Commercial Customer Service Assistant** to join our team and deliver **exceptional experiences** to our customers and partners. **Main Responsibilities** * Online customer service via **WhatsApp** for all 24 units; * **Reservation management** and booking control; * **Conflict resolution** with customers; * **Sales** of room decoration packages and menu items; * **Direct support to the front desk**. **Requirements** * Strong **communication** and **organizational** skills; * Ability to **interact effectively with the public**; * **Proactivity** and **attention to detail**. **Work Location:** Office located at Square SC (Saco Grande neighborhood, Florianópolis). Please verify the location and your commuting availability. * Working hours: 3:00 PM to 11:20 PM * Work schedule: 6 days on, 1 day off **Why Join the Drops Network?** If you seek an opportunity with an **innovative, dynamic, and continuously expanding company**, join our team! **Apply now and experience the Drops difference!** Minimum Education: High School Diploma (Secondary Education) * + Transportation Allowance or Fuel Assistance * Meal Voucher