Support Technician - PCD-Exclusive

Description

Job Summary: Mid-level Support Professional to monitor infrastructure, support customers, and ensure IT operations, with a focus on alerts and incidents. Key Highlights: 1. Infrastructure, server, network, and application monitoring 2. Customer support and incident ticket tracking 3. Execution of operational procedures and basic diagnostics ***\*Mid-Level Support Technician \- NOC \- PCD-Exclusive*****\*** Opportunity Type: CLT; Work Model: On-site \- Indefinite Period; Santa Monica, Florianópolis \- SC * Monday to Friday \| Business Hours. **Responsibilities:** * Monitor infrastructure, servers, networks, and applications, handling alerts and incidents; * Provide customer support via phone and digital channels, logging and tracking incident tickets; * Coordinate with vendors and technical teams during data center interventions, installations, and maintenance; * Execute operational procedures, perform basic diagnostics, and escalate tickets when necessary; * Ensure SLA compliance by following operational procedures and information security policies. **Requirements and Qualifications:** * Experience in IT monitoring, IT management, or Network Operations Center (NOC) activities; * Proven experience using network, server, and application monitoring tools; * Advanced knowledge of microcomputing, collaboration tools, email, text editing, and electronic spreadsheets; * Technical or higher education diploma or certificate in Information Technology or Networking, as required for this role. Minimum Education Level: Technical Course