Messenger

Description

Accompany guests upon arrival and departure, organize luggage, and provide guidance regarding the hotel's public areas. * Greet guests at the hotel entrance, make the first contact with the guest, be courteous, and remain constantly available; * Assist guests with entering and exiting the hotel, organize their luggage, and provide guidance regarding the hotel's public areas; Store luggage in the luggage room and manage luggage tickets. * Escort guests to the front desk; * Handle guest requests, arrange taxi services, and book tourist transportation. * Collect and carry guests' luggage, prepare garage control procedures if guests have vehicles, accompany them to their rooms, open the door, introduce the room, inspect equipment and other details; * Provide information and fulfill guest requests whenever possible; * Manage parking for guests' and event attendees' vehicles, maintaining control through tickets, parking logs, and garage records; * Distribute mail and internal communications to departments when possible; * Inform guests about hotel operations, products, and services offered; * Monitor check-in and check-out processes and, when necessary, verify the unit status; * Participate in training programs when requested; * Perform other tasks compatible with the requirements of this position; * Comply with company policies and procedures; * Perform additional tasks that may occasionally be requested by management, provided such tasks relate to front office routines or its assigned responsibilities and that necessary resources and instructions are provided.