Operational Support Analyst N1

Description

Job Summary: Professional responsible for technical environment management, technical consulting, incident and request handling, and implementation of new environments. Key Highlights: 1. Technical environment management and consulting 2. Proactive monitoring and implementation of improvements 3. Work in compliance with best ITIL practices **Overview** --------------- We are seeking professionals to perform technical environment management, technical consulting, incident and request handling, and implementation of new environments within the professional's technical area of expertise. Remote position **Shift: 6x1 \- 6 hours per day** **Responsibilities and Duties** ----------------------------------- * Perform proactive monitoring of customers' transactional environments, addressing deviations in hardware, software, and application behavior within the scope of responsibility and working toward stabilization. * Handle incident records. * Identify, plan, and implement environment improvements. * Record environment management activities. * Perform environment acceptance. * Conduct contingency testing to ensure functionality under real-world conditions. * Execute proactive checklists to identify potential future issues in environments. * Maintain the system and patches updated to N\-1 (requires customer approval). * Populate the knowledge base used by other analysts. * Ensure required customer documentation for operations is maintained and kept up to date. * Work in compliance with best ITIL practices. * Monitor department performance indicators and metrics. **Requirements and Qualifications** ------------------------------ * Intermediate English for reading. * Microsoft Office Suite. * Knowledge of IT infrastructure. * Problem and risk analysis techniques. * Fundamentals of Operating Systems. * Basic computer science concepts. * ITIL methodology knowledge. * Knowledge of performance analysis, tuning, and improvement suggestions. * Knowledge of performance analysis processes. * Knowledge of TCP/IP protocol. **Additional Information** -------------------------- **What We Offer You?** * Meal or Food Allowance; * Medical and Dental Assistance; * Pharmacy Program (discounts on medication purchases); * Life Insurance; * TIVIT Club (discounts and partnerships with top retailers); * PAC \- Career Acceleration Program; * Certification Reimbursement; * MOBIFLIX – Our corporate academy offers in-person and online courses aligned with the latest technology market trends; * Online payroll-deductible loan platform: TIVIT supports you in achieving personal goals—such as home/apartment renovations, financing studies, or paying off debts—according to company policies and guidelines; We believe the present is plural and inclusion drives transformation; therefore, all individuals are welcome to apply for our positions, helping us foster an inclusive, respectful, fair, and equitable workplace. Ready to take on this challenge with us? \#vemserTIVIT Minimum Educational Requirement: Technical Course