Description
Job Summary:
The professional will operate telephone equipment, access systems to provide appointment information, listen to and clarify customer inquiries, and manage emails.
Key Highlights:
1. Operate telephone equipment and transfer calls
2. Access the system for appointment information
3. Customer service and clarification of inquiries
Schedule: 1:00 PM to 7:00 PM \- Monday to Friday
* Operate telephone equipment, receiving, transferring, and making phone calls to inform and route callers to the requested department;
* Access the MV Soul system to provide information about scheduled appointments;
* Listen attentively to customer needs, take notes, and clarify inquiries;
* Access and respond to e\-mails related to assigned tasks, copying the Hospitality department;
* Perform other similar tasks as determined by management;
Requirements:
* Completed high school education;
* Basic computer knowledge;
* PABX system knowledge is desirable;
* Experience in public-facing customer service.
Employment Type: Permanent CLT contract
Compensation: R$1\.550,00 \- R$1\.600,00 per month
Benefits:
* Medical assistance
* Life insurance
* Meal allowance
* Transportation allowance