Active Customer Support Assistant

Description

Job Summary: Proactive outreach to inactive customers to drive reactivation, revenue recovery, and improved customer experience. Key Highlights: 1. Experience in reactivating relationships with inactive customers 2. Focus on customer reactivation and improvement of customer experience 3. Strategic support to the sales team **Position: Active Customer Support Assistant** Proactive engagement with customers from the inactive base to reestablish relationships, understand cancellation reasons, and support commercial strategy. Responsible for updating customer data, logging interactions, and contributing to revenue recovery and enhanced customer experience. **Main Responsibilities:** * Conduct proactive outreach (phone and digital channels) to inactive customers * Identify cancellation reasons and pursue reactivation * Update and enrich customer registration data in the system * Log customer service interactions and engagements in the CRM * Support the sales team with identified opportunities * Meet contact volume targets and operational routine requirements **Requirements:** * Completed high school education * Experience in customer service or proactive telemarketing * Basic computer literacy and familiarity with digital tools * CRM and customer retention experience preferred **Competencies:** * Clear and assertive communication * Customer- and results-oriented mindset * Organization and discipline * Proactivity and commitment Employment Type: Permanent CLT Compensation: R$1\.600,00 \- R$1\.655,85 per month Benefits: * Medical insurance * Dental insurance * Company-provided mobile phone * Life insurance * Remote work * Meal allowance * Food voucher * Transportation voucher Work Location: Hybrid remote work based in Nova Lima, MG