**Responsibilities and Duties** * Maintain regular contact with carriers via e\-mail, phone, or systems to align procedures; * Conduct meetings to align goals, drive improvements, and resolve operational bottlenecks; * Develop, maintain, and enhance logistics dashboards in Power BI (or similar tools) for monitoring KPIs (service level, delivery deadlines, transit time, OTIF, daily volume, incidents, etc.); * Consolidate information from various systems (TMS, WMS, ERP, CRM, Customer Service Systems) to generate operational and strategic insights; * Monitor key operational indicators in real time, ensuring proactive handling of deviations; * Participate in building predictive dashboards for capacity planning and SLAs; * Support leadership in deploying action plans based on critical analysis; * Drive continuous improvement of operational control processes and performance visibility. **Requirements and Qualifications** * Bachelor’s degree in Engineering, Logistics, IT, Business Administration, or related fields; * Experience with BI tools (Power BI, Tableau, QlikView); * Knowledge of logistics processes, less-than-truckload (LTL)/full-truckload (FTL) transportation, TMS/WMS, logistics and customer service KPIs; * Advanced Excel skills. Minimum Education Level: Bachelor’s Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
