Description
Job Summary:
Provide customer support focused on problem resolution, manage queues and track tickets to ensure quality and SLA compliance.
Key Highlights:
1. Customer service focused on problem resolution
2. Ticket and queue management with emphasis on SLA and quality
3. Execution of transportation, shipping, and fleet control routines
**Main Responsibilities:**
* Support customers via the service tool and telephone contact;
* Monitor, forward, and redirect tickets to correct system functionalities;
* Follow up with customers regarding opened tickets;
* Manage the queue, prioritizing SLA adherence and service quality.
**Mandatory Requirements:**
* Completed high school education;
* Experience in logistics;
* Experience in customer service (problem-resolution oriented);
* Knowledge of transportation, shipping, and fleet control routines.
* Bachelor's degree completed or in progress in Administration, Logistics, or related fields is desirable.
**Preferred Qualifications:**
* Familiarity with KMM and other TMS systems.
**Behavioral Competencies:**
* Proactivity,
* Ability to learn quickly
* Sense of responsibility.