Operations Control Center Assistant I

Description

Job Summary: Responsible for monitoring team activities, analyzing metrics, tracking procedure effectiveness, and reviewing and improving processes. Key Highlights: 1. Monitor team activities for rescheduling and confirmations 2. Analyze metrics and track the effectiveness of procedures 3. Review and improve segment-specific processes Description: * High school diploma required; * Basic computer skills; * Customer service experience preferred; * Flexible working hours; * Clear speech and quick response ability; * Prior customer service experience is a plus. * Responsible for monitoring team activities related to rescheduling and confirming customer visits; * Analyze metrics and track the effectiveness of performed procedures; * Review and improve the processes within the assigned segment. 2510250202201831857