TECHNICAL SUPPORT ASSISTANT N1 (Safe2Pay)

Description

Job Summary: Technical Support Professional N1 for customer service, issue identification and resolution, ticket administration, and integration support. Key Highlights: 1. Multichannel customer service delivery 2. Focus on technical problem analysis and resolution 3. Opportunity to create and update technical processes A financial institution is seeking a Technical Support Assistant N1 in Alvorada. Safe2Pay is a company that provides online payment solutions, facilitating financial transactions for e-commerce and digital businesses. With a focus on security and innovation, the company aims to optimize the purchasing experience for consumers and merchants. **Responsibilities:** Provide customer service through our channels: WhatsApp, Chat, Tickets, Email, and phone. Administer and manage customer interactions and tickets. Identify issues during customer interactions, analyze critical cases, and resolve inquiries. Escalate critical cases to the responsible team and track ticket progress. Analyze data and generate reports upon client request. Proactively collaborate with other Safe2Pay teams to deliver customer-focused initiatives. Provide basic integration support to developers. Deliver high-quality service to Safe2Pay customers to ensure satisfaction targets are met. Create and update technical processes in the department’s knowledge base. Participate in internal team alignment meetings. Previous experience as a Junior Technical Support Analyst, Help Desk Assistant, Level 1 Technical Support Technician, or Customer Support Assistant may indicate alignment with some of the activities in this role. Currently pursuing a bachelor’s degree. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Profit Sharing * Meal Voucher * Transportation Voucher * Health Insurance * Dental Insurance * Birthday Day Off **Additional Information:** * \#UrgentOpening * Employment Type: Hybrid — Hybrid work model. * Candidates from Cachoeirinha, Gravataí, Viamão, or Porto Alegre are also eligible for this position. * Duration: Full-time * Working Hours: Business hours. Monday to Friday.