ControlDesk - Ophthalmological Product

Description

Job Summary: Work in the Control Desk for the Opty product, performing operational monitoring and strategic support for ophthalmological healthcare network services. Key Highlights: 1. Working in Control Desk with focus on ophthalmological healthcare 2. Monitoring queues and service workflows 3. Supporting team and process management **Join Brazil's First Tech BPO!** We are **You**, a human-centered technology company that since 2013 has combined innovation, process intelligence, and care for people to transform our clients' journeys into memorable, sustainable experiences. We believe that when technology meets purpose, we create solutions that truly delight, inspire, and deliver. **In this role, your responsibilities will include:** Working in the **Opty product Control Desk**, performing operational monitoring and strategic support for activities related to ophthalmological healthcare network services. Key responsibilities include: * Monitoring queues and service workflows; * Tracking operational indicators and team productivity; * Supporting break and shift management, as well as demand routing; * Acting as liaison between leadership and operations to ensure goal achievement and service-level compliance; * Identifying opportunities for process improvement; * Providing support for scheduling, health insurance coordination, and operational guidance as needed. **Our Requirements:** * Must be of legal age; * Completed high school education; * Easy access to the Barra Funda area (SP); * If previously employed by Kainos or You BPO Tech, a minimum 6-month interval is required before rejoining the company. * Proficiency and comfort with computer use; * Analytical, organized profile with strong communication skills; * Prior experience in Control Desk or operational monitoring; * Experience in call center operations or healthcare sector; * Ability to manage multiple screens and systems simultaneously; * Familiarity with operational metrics (e.g., AHT, AWT, NS, etc.). **About this position:** **Position:** ControlDesk **Employment Type:** CLT (Consolidated Labor Law) **Salary:** R$2.515,82 **Work Schedule:** 6 days on, 1 day off **Working Hours:** To be determined **Work Location:** Rua Robert Bosch, 295 – Near Barra Funda Station (Please research your route in advance) **Work Modality:** 100% on-site If you believe in human potential and the positive impact of meaningful relationships, join **You**: where we place **YOU** at the center of everything we do. Minimum Education Level: High School (Secondary Education) * Development Plan * You Points * Direct Client Conversion Opportunity * Family Salary Benefit * Collaborative Showcase * Childcare Assistance * Transportation Allowance * Day Off * University Partnership Program * Alelo Meal or Food Voucher * Amil Dental Plan * Total Pass * Career Pathway starting from Month 6 * Amil Health Insurance