TECHNICAL SUPPORT ASSISTANT I

Description

Job Summary: Provide technical-administrative support for user assistance and maintenance of systems and equipment, aiming for an efficient technological environment and user satisfaction. Key Highlights: 1. High-quality technical support to end users 2. Collaboration in resolving hardware and software technical issues 3. Regular maintenance of IT systems and data security **JOB MISSION:** Provide support for technical-administrative requests related to user assistance and system and equipment maintenance, contributing to an efficient technological environment and meeting end-user needs. **RESPONSIBILITIES DESCRIPTION**: * Provide high-quality technical support to end users, responding to inquiries and resolving technology-related issues courteously and efficiently. * Collaborate in identifying and resolving technical issues related to hardware, software, networks, and operating systems. * Contribute to regular maintenance of IT systems to ensure proper operation and prevent failures. * Support the configuration and installation of hardware, software, and network devices as needed to meet user and organizational requirements. * Monitor IT system performance to identify potential issues and implement proactive improvements. * Maintain accurate documentation of all support procedures, incident records, applied solutions, and system configurations. \- Collaborate with other technical support teams and departments within the organization to resolve complex issues and implement technology projects. \- \- \- Identify opportunities to improve support processes and IT systems, and propose solutions to increase technical support efficiency and effectiveness. * Assist with IT system security, protecting the company's confidential data.