Operations Management

Description

Job Summary: We are seeking an operational leader to manage safe and efficient operations, focused on building relationships and ensuring process effectiveness, promoting continuous improvement and collaboration. Key Highlights: 1. Operational leadership and global performance in a dynamic environment. 2. Focus on safety, efficiency, and strong customer relationships. 3. Culture of continuous learning and peer collaboration. **Job Description:** ---------------------- **This position is also inclusive for persons with disabilities (PCDs).** We are looking for someone who will be responsible for operational leadership and its overall performance, thriving in a fast-paced environment, managing a safe and efficient operation, and dedicated to building and nurturing strong relationships—ensuring all operational steps are effective and aligned with customer expectations. Attention to detail and adherence to safety standards are non-negotiable. We continuously seek ways to improve our activities; therefore, we look for individuals eager to keep learning and constantly improving. Together We Are Unstoppable—keeping this in mind, you must closely collaborate with your colleagues. **Requirements** -------------- **What are the requirements?** * Completed undergraduate degree. * Experience in logistics/administrative operations management. * Advanced English proficiency. * Skills in: Management, Interpersonal Relationships, Clear Communication, Negotiation, and Financial Routines. **Responsibilities** --------------------- **Among your key responsibilities, you will include:** * Manage all operational processes, overseeing the team in a healthy and organized manner to achieve defined objectives; * Plan, coordinate, and implement warehouse operations, including administrative support to balance productivity and pre-defined service objectives, in accordance with applicable legislation; * Ensure compliance with all legal requirements, per relevant municipal, state, and national laws governing the operation; * Promote and/or implement motivation and communication techniques, as well as develop programs aimed at team development and performance enhancement; * Support maintenance of the information system required for warehouse operations, and provide resources for efficient operations, ensuring equipment and systems remain in good working condition; * Manage KPIs to ensure service levels and operational performance align with forecasted costs, revenue, and pre-determined profitability benchmarks; * Develop and recommend the annual operational budget; * Ensure site safety, cleanliness, and organization; * Stay informed and up-to-date on all topics related to your operation; * Engage in initiatives and actions related to social responsibility and environmental sustainability. **About DHL** --------------- DHL Supply Chain is the global leader in logistics, connecting people and businesses. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career. Click here to learn more!