Description
Job Summary:
We are seeking a Support Technician responsible for preventive maintenance of telephony equipment, user support, and extension/terminal management, with experience in IP and VOIP telephony systems.
Key Highlights:
1. Experience in preventive maintenance of telephony equipment
2. Ability to provide efficient technical support for voice and data
3. Experience in configuration and deployment of IP/VOIP telephony systems
3CORP TECHNOLOGY, a Brazilian company operating in the market for over 25 years, focused on delivering the best and most advanced IT Infrastructure & Telecom solutions, is looking for a Support Technician to join its team in Santana de Parnaíba.
**Job Description:**
The Technician will be responsible for performing preventive maintenance on Alcatel-Lucent, Rainbow, Asterisk, AudioCodes, and Khomp telephony equipment; providing user support; assessing user requirements; and managing extensions/terminals.
**Qualifications:**
Proven ability to deliver efficient technical support and resolve voice- and data-related issues;
Experience in configuration, deployment, and maintenance of IP and VOIP telephony systems;
Strong communication skills enabling clear interactions with customers and colleagues;
**Desirable Certifications:**
Certifications in networking and communications; certifications from other vendors will also be accepted;
**Additional Skills:**
Proficiency in interpersonal relationships;
Strong oral communication skills;
Accuracy and objectivity in handling matters related to assigned responsibilities;
**Competencies:**
Quick reasoning;
Openness to continuous learning;
**Other Requirements:**
Driver's license, Category B; English proficiency is a plus;
Minimum Education: High School (Secondary Education)
Driver's License: B