Operational Supervisor

Description

Job Summary: The professional will manage and optimize legal processes, focusing on team performance and the creation of standardized workflows. Key Highlights: 1. Optimization of workflows and business sustainability 2. Team management and technical development 3. Creation and standardization of legal procedures **Responsibilities:** * Collaborate with Management teams to optimize workflows and ensure business sustainability; * Conduct team activity reviews: * Monitor team technical development according to the phase and complexity level of each process; * Measure team and individual performance, respecting the specificities of each role, aiming for strategic improvements in the legal department’s output and establishing performance benchmarks; * Manage client documentation requests; * Prepare performance reports and indicators, always presented in graphical format and including monthly, semi-annual, and annual comparisons. * Develop flowcharts, organizational charts, manuals, rules, and procedures covering all office activities. * Manage the creation and control of standardization for all procedures, entries, progress tracking, and activity workflows. * Ensure compliance with SLAs for each client regarding deadlines for filing lawsuits. . Verify that support activities are performed in accordance with client-defined manuals and deadlines. **Prerequisites:** Bachelor’s degree in Administration or related fields; Preferred: 2 years of experience in people, project, and process management. **Required Knowledge:** · Electronic litigation systems · Excel (intermediate level) · Legal routines · Flowchart creation **Salary:** To be negotiated **Working Hours:** Monday to Friday R$643.50 UP meal or food card, life insurance, Gynpass, dental and medical plans (after probation period) Employment Type: Full-time, Commission-based, Permanent/CLT Compensation: Starting from R$3.200,00 per month Benefits: * Dental care assistance * Commercial partnerships and discounts * Life insurance * Meal allowance * Transportation allowance Experience: * People, project, and process management (Mandatory) Work Location: On-site