Job Summary: A customer service, sales, and technical support professional for medical products, focused on customer satisfaction and achieving sales targets. Key Highlights: 1. Customer service and technical support for medical products 2. Preparation of commercial proposals and order management 3. Market analysis and collaboration with the sales team * Customer Service: Provide support and assistance to customers by answering questions, supplying product information, resolving issues, and ensuring customer satisfaction. * Commercial Proposal Preparation: Assist in preparing commercial proposals and quotations for customers, presenting products clearly and persuasively. * Order Management: Receive, process, and track customer orders, ensuring fulfillment within established deadlines and resolving any issues arising during the process. * Technical Support: Provide technical support to customers, assisting with installation, configuration, and correct use of medical products, as well as resolving any technical issues that may arise. * Post\-Sales Follow\-up: Maintain regular contact with customers after the sale to ensure satisfaction with products and services provided, and to identify additional sales opportunities. * Market Analysis: Conduct market analyses to identify trends, opportunities, and competitors, providing valuable insights for developing sales strategies. * Collaboration with Sales Team: Collaborate with external sales teams by providing necessary support and information to achieve the company\'s established sales targets. * Information Updates: Stay current on company products, policies, and procedures, as well as on medical market regulations and trends. * Reporting and Analysis: Prepare periodic reports on sales activities, achieved results, customer feedback, and other relevant metrics, delivering insights for strategic decision\-making. * Completed or ongoing undergraduate degree. * Experience in sales of medical supplies and/or medical marketing. * Hospital experience is desirable. * Proficiency in Microsoft Office Suite. * Familiarity with quotation platforms such as Bionexo, Apoio, and others. * Additional qualifications such as courses in management, completed high school education, surgical instrumentation, and/or nursing technician training will be considered advantageous. Employment Type: Full\-time CLT Compensation: Starting from R$2\.000,00 per month Benefits: * Life insurance * Meal allowance * Food voucher * Transportation allowance Experience: * Customer service (Preferred) * Quotation platform knowledge (Preferred) Work Location: On\-site
João Silva
Indeed · HR
João Silva
Indeed · HR
