B2C Customer Service Technician (22)

Description

Job Summary: Professional responsible for installation, repair, and maintenance of FTTH/FTTA networks, providing technical support and customer service to residential clients. Key Highlights: 1. Installation and repair of FTTH and FTTA networks 2. Performing corrective and preventive maintenance 3. Network problem diagnosis and resolution Description: Professional Profile We Are Seeking: * Reside in Ilicínea; * Completed high school education; * Valid Category B driver's license (permanent); * NR 10 (electrical safety) and NR 35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Availability for flexible working hours and travel; * Prior experience in telecommunications companies preferred. To join our team, the candidate will be challenged with: * Performing residential client installations and repairs of FTTH and FTTA network technology; * Conducting corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repairing/correcting service failures, such as slow speed, Wi\-Fi issues, no connectivity, intermittent connection, etc.; * Removing cables and equipment from canceled customers to free up capacity for new customers; * Assessing access feasibility for the commercial team; * Relocating equipment within the same residence (room-to-room relocation); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when the customer changes their service plan; * Installing internal and external cabling and connections; * Testing cables and optical fibers; * Configuring the telecommunications system and, if necessary, escalating to the technical support team; * Diagnosing and resolving network problems; * Providing courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Documenting and maintaining records of network configurations; * Performing other duties related to the position, following manager instructions. 2511130202461865653