Supervision Assistant

Description

Job Summary: A commercial-focused professional to assist in store supervision and daily operations, ensuring service quality and team development. Key Highlights: 1. Sales team support and development 2. Focus on continuous improvement and service quality 3. Opportunity for advancement to Management **Are you passionate about sales and eager to accelerate your career? We have an outstanding opportunity for you!** **Purpose of the Role:** Support store visits and routines for IWS stores by monitoring performance, identifying improvement opportunities, supporting the sales team, ensuring compliance with service standards, and delivering training. **Main Responsibilities:** * Assist in supervising in-store customer service, ensuring the sales team complies with service standards and delivers a consultative, high-quality customer experience. * Monitor store consultants’ adherence to internal rules and processes. * Support internal communication, ensuring all store consultants are informed about new processes, campaigns, and monthly promotions. * Provide timely support to store teams, including tracking open store quotations and assisting with customer service as needed. * Attend weekly meetings to review goals and action plans. * Assist in identifying opportunities to improve consultants’ customer service performance. * Support operational store routines, including cash closing, timekeeping, goal tracking, spreadsheet completion, and record keeping. * Contribute to visual merchandising (VM) maintenance and store organization, ensuring products are properly displayed, the environment is clean and orderly, and items are correctly labeled. * Deliver training sessions whenever necessary; * Assist in recruitment, selection, and onboarding of new employees. **Mandatory Requirements:** * Completed High School education * Experience directly leading people * Experience in sales * Experience managing goals/indicators * Analytical skills **Role Expectations:** * Develop towards becoming a Store Manager * Support store teams; * Cover staff absences and leave days; * Contribute to store organization and VM maintenance; * Identify improvement opportunities; * Strong communication skills; * Results-oriented mindset; * Agility and organizational skills. **Location**: Av. Bandeirantes, with availability to visit stores according to a weekly schedule; **Working Hours**: * 44 hours per week (working at group stores located in Belo Horizonte) * Monday to Saturday, with Sundays off **CLT Salary of BRL 2800.00 \+ Meal/Voucher Allowance of BRL 800.00 \+ Gympass \+ Unimed Health Plan \+ Transportation Allowance or Fuel Voucher of BRL 400.00**