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Job Summary: We are seeking an agile and efficient professional to provide technical support to users across various systems, hardware, networks, and software, ensuring high availability and performance. Key Highlights: 1. User support via phone, remote access, or in-person assistance 2. Handling tickets related to operating systems, software, hardware, and networks 3. User guidance and training We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** \- Though physically distant, we stay united. We hold regular ceremonies to foster closeness, knowledge sharing, and awareness of company updates! * **We embrace diversity** \- One of our commitments is to build a company environment that is increasingly diverse, inclusive, and respectful—valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we seek?** An agile and efficient individual. **Your typical day** * Responsible for providing user support via telephone, remote access, or in-person assistance, as well as logging incidents to enable analysis and resolution of tickets—escalating them to resolver teams when necessary; * Tickets related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Providing technical support to ensure high availability and performance of client platforms, and guiding and training users when required. **Requirements and Qualifications** **Preferred qualifications** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Information Security; * CITRIX knowledge **Working Hours** * ****07:00 to 19:00 (12x36 shift schedule) **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply. We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership partnership**, encouraging physical activity * **SESC partnership**, offering varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your cup of coffee, tea, juice, or favorite beverage—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
