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Job Summary: Responsible for delivering exceptional customer service and executing store operational routines, aiming to delight customers and create value. Key Highlights: 1. Light, collaborative, and straightforward work environment 2. Values authenticity and offers growth opportunities 3. Passion for results and for pets At Petz, we believe diversity is the foundation for a more creative, human-centered, and innovative environment. We value differences because we know they foster richer connections, bolder ideas, and more transformative outcomes. We are Brazil's largest pet ecosystem—and this is only possible thanks to the collective effort of diverse people and companies, all united by a shared purpose: animal welfare. If you seek a light, collaborative, and straightforward workplace—driven by passion for results (and for pets)—you’ll feel right at home with us. Here, authenticity is welcomed, and growth is achievable. We want you to be yourself, so together we can be Petz. **Responsibilities and Duties** * Responsible for delivering exceptional customer service and executing store operational routines, ensuring customer delight, creating value in interactions with pets, and establishing the company as a benchmark within its industry segment. * Deliver customer service through enchanting service experiences. * Ensure proper execution of store product processes (pricing, restocking, display, FEFO, cleaning, alignment, organization) using planograms and layouts. * Support store operational processes through assistance and contribution. * Handle products correctly, applying specific care instructions for each item to prevent losses and damages. **Requirements and Qualifications** * Completed high school education; * Availability to work on a 6x1 rotating schedule. **Additional Information** **Medical Assistance** Available after the probationary period, to safeguard your health with security and quality. **Dental Assistance** Available within 30 days of hiring, ensuring your well-being from day one. **Profit Sharing Program (PLR)** Bonus tied to individual and company performance. **Petz Discount Club** Exclusive discounts and cashbacks with over 700 partners across Brazil. Save where it truly matters! **Pharmacy Benefit (Vidalink)** Purchase medications with direct payroll discounts—no financial strain. **Birthday Day Off** You deserve to celebrate! Enjoy a paid day off during your birthday month (available after 6 months of employment). **Clubz Petz Diamante** 30% discount on bathing & grooming services 5% **CashPetz** on purchases at physical stores and online Free shipping and no service fee on online orders (economy/standard delivery) 30% **CashPetz** on consultations, vaccinations, and exams at Seres network clinics Access to exclusive content **Internal Training for Pet Groomers** Want to work in pet aesthetics? We train you to professionally serve in our Aesthetics Centers. **GymPass or TotalPass** Access to gyms, studios, and wellness activities after 30 days of employment. **Indica Petz** Refer friends to join us and earn exclusive rewards. Those who refer, shine! **PETernidade Leave** Because pets are family too—a special time for you to care for your new household member. **Movimenta Petz** Our internal mobility program. Grow with us—we have numerous success stories! **SESC Partnership** Discounts, cultural and sports activities, and access to leisure programs nationwide. **Life Insurance** To ensure security and peace of mind for you and your family. **UniPetz** Our online development platform, enabling you to learn and grow at your own pace. **Meal Voucher or Food Voucher** Benefit granted according to the policy in effect for your region. **Transportation Voucher** We guarantee your commute with comfort and responsibility. Petz’s **purpose** is to create value and deliver the best possible experience in the relationship between pets and their guardians. To achieve this, our **vision** is to become globally recognized, by 2025, as the leading pet-sector ecosystem. With an omnichannel strategy that integrates not only physical and digital channels but also product and service segments, **we are a comprehensive solutions platform for pets.** Our proposition is to offer customers a differentiated shopping and service experience in our physical stores, along with speed and convenience across our digital channels. **Yes, we aim to be present in every moment of our customers’, guardians’, and pets’ lives.** We also operate Brazil’s largest **network of pet aesthetics centers**, and under the **Seres** brand, the country’s most extensive network of veterinary clinics; additionally, through Brazil’s largest national dog and cat adoption program, **Adote Petz**, we foster the emotional bond between guardians and their new best friends. And we haven’t even mentioned **Petz-branded products**, already exceeding 300 items available across all our stores—**market leaders in all 25 product categories offered**. With annual revenue growth exceeding 40%, this demonstrates our strength, innovation, and commitment to delivering quality products to our customers. Gradually, this ecosystem continues expanding and strengthening with the inclusion of major pet-sector brands into the Petz Group—including **Zee.Dog, Cansei de Ser Gato, Cão Cidadão, and Petix**. Cool, right? Our omnichannel strategy has brought us this far—and thus **we became market leaders**, and a company that **doubles in size every two years**. Yet we remain relentless, knowing there’s much more to accomplish. To that end, we’re investing further in strengthening our ecosystem of services, products, and hiring talent even better than ourselves—to continue reaching ever-higher goals and achieving outstanding results. And you—do you want to join this team of **people passionate about pets?** Work in a **straightforward and welcoming environment**, where we respect one another? Where your efforts are acknowledged and results rewarded? And above all, **where we delight our customers and take genuine pleasure in serving?** If you answered “yes” to all these questions, then **join the \#EcossistemaPetz \#SomosPetz.**
