Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. Key Highlights: 1. Receptive and/or in-person service focused on excellence and efficiency 2. Clarification of questions regarding electricity services 3. Achievement of quality and customer satisfaction targets JOB POSTING: CUSTOMER REPRESENTATIVE – CEMIG AVAILABILITY FOR TRAVEL Position: Customer Representative – CEMIG Work Location: SÃO SEBASTIÃO DO PARAÍSO/MG Employment Type: CLT (Consolidation of Labor Laws) Schedule: Rotating 5x2 shift – Shift hours: 07:30 to 17:18 Salary: BRL 1,870; after 3 months increases to BRL 2,294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. The role involves receptive and/or in-person service, emphasizing excellence, courtesy, and efficiency in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities: Provide customer service in person or via digital channels; Clarify questions regarding bills, consumption, power disconnection and reconnection, duplicate bill issuance, and other services offered by CEMIG; Redirect requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Employment Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site