Customer Service Assistant

Description

Job Summary: The Customer Service and Support Assistant delivers high-quality service, clarifies inquiries, presents products, closes sales, and supports equipment rental operations. Key Highlights: 1. Personalized customer service and resolution of customer needs. 2. End-to-end equipment rental management and logistical support. 3. Financial control and cash management. **Job Title: Customer Service and Support Assistant** **Job Description:** We are seeking a Customer Service and Support Assistant with excellent communication and organizational skills to deliver high-quality service to our customers—both in person and via telephone. The professional will clarify inquiries, present products, close sales, and provide comprehensive support for equipment rental operations. **Responsibilities:** * Serve customers in person and by phone, identifying their needs and offering customized solutions. * Register new customers and record information in the system. * File and organize all documentation related to rental services, such as contracts and receipts. * Manage Service Orders (Rental Shipments), tracking and updating them in the system. * Organize and manage delivery and return schedules using tools such as Trello. * Plan delivery routes, prioritizing demands as needed. * Support the logistics team to facilitate equipment deliveries, exchanges, and returns. * Update equipment status in the system and invoice rental services. * Issue bank slips, invoices, and collect payments; perform daily company cash control. * Follow up on overdue customer payments and manage accounts payable and receivable in the system. * Perform all duties associated with the position, complying with supervisors' requests. **Requirements:** * Experience in customer service and telephone support. * Skills in negotiation and sales closing. * Organizational ability and attention to detail for document management and route planning. * Basic knowledge of management tools and financial control systems. * Proactivity and strong communication skills for teamwork. If you are passionate about delivering outstanding customer service and wish to contribute to the success of our operations, send us your resume and join our team! Employment Type: Full-time, CLT Permanent Contract Salary: R$1.600,00 – R$2.000,00 per month Benefits: * Meal allowance Work Location: On-site