Administrative Assistant - Customer Relationship Center

Description

**Have you ever imagined transforming thousands of lives through your work?** Here at **Senac Minas**, that’s exactly what we do! Every day — whether in the classroom or in administrative roles — our mission is to transform lives through high-quality professional education. If this is also your life and career purpose, bring your talent to our team! Our commitment is to foster a pleasant, inclusive workplace that values the diversity of our employees. Therefore, all our job opportunities are extended to underrepresented groups: Black and Indigenous people, LGBTQIAPN\+, individuals aged 60 or older, persons with disabilities or those rehabilitated by INSS, and more. We always seek people passionate about what they do, because ***Incredible people make extraordinary places***. Does this match our *Senac Way of Being*? Then, \#JoinSenacMinas too! **Important** For information on Senac Minas’ selection processes, please visit our careers page: https://trabalheconoscosenacmg.gupy.io/ *This opportunity is exclusively for persons with disabilities (PwD) and individuals rehabilitated by INSS, aligned with our commitment to inclusion and diversity.* **Responsibilities and Duties** **As an Administrative Assistant at the Customer Relationship Center, your main challenges will be:** * Prospecting new customers; * Participating in commercial initiatives and events to promote courses and projects (internal and external); * Assisting customers and students (in person, by phone, email, and WhatsApp); * Processing enrollments and performing cash reconciliation; * Notifying students about class start dates, postponements, and/or cancellations; * Filling out customer service worksheets; * Completing student request forms and performing routine administrative tasks; * Supporting Relationship Consultants; * Providing information and actions to the commercial area; * Performing activities to develop the commercial area. **Requirements and Qualifications** **We are looking for someone with:** * Completed high school education; * Experience in customer service, preferably with sales; * Brazilian National Driver’s License, Category B; **You’ll stand out if you have:** * Intermediate knowledge of Microsoft Office Suite; * Experience working with performance targets; * Willingness to share knowledge. **Location and Work Schedule:** * Senac Alfenas/MG (on-site work); * Monday to Friday, from 1:00 PM to 10:00 PM. **Additional Information** **What we offer our employees:** * CLT employment contract; * Market-competitive salary; * Transportation allowance; * Meal or food allowance; * Snack allowance; * Birthday day off; * Health and dental insurance; * SESC membership; * Daycare assistance — per internal benefits policy rules; * Private pension plan; * Group life insurance; * Funeral assistance; * Performance bonus (after 6 months of employment); * Tuition fee waiver for Senac courses (after 3 months of employment). **Additionally, we also offer some unique benefits:** * Working and exchanging daily experiences with market-leading professionals; * Working in a friendly and collaborative environment. **Have you ever imagined transforming thousands of lives through your work?** Here at Senac Minas, that’s exactly what we do! Every day — whether in the classroom or in administrative roles — our mission is to transform lives through high-quality professional education, within the context of Industry 4\.0\. If this is also your life and career purpose, bring your talent to our team! Since 1947, we have been a reference in professional education for trade, services, and tourism. Daily, we face stimulating challenges — making Senac Minas an ocean of opportunities. We value transparency, innovation, excellence, social inclusion, entrepreneurial mindset, sustainable development, and education for autonomy. With 36 units across the state, our institution stands out for its methodology and tradition.