Job Summary: This professional will consult customers' needs, offer value propositions, expand connections with additional services, and build an enchanting relationship. Key Highlights: 1. Consult customers' needs and offer appropriate value propositions. 2. Expand customers' connections with additional services. 3. Build relationships and deliver an enchanting customer experience. Job Description: The Customer Navigator (CN) must consult customers' needs and offer the most suitable value proposition; Expand customers' opportunities to connect with additional services so they can fully enjoy what they love in life; Convey to customers that a solution is always available; Build relationships and deliver an enchanting experience in every customer interaction. Requirements: * Completed High School education; * Basic knowledge of Microsoft Office suite; * Sales and customer service experience preferred; * Familiarity with sales targets and performance indicators is a plus; * Telephony experience is a plus; * Knowledge of Android and iOS systems is a plus. * Provide customer service—either in person or online—using official company tools in a consultative manner to identify customer needs and offer a unique value proposition; * Conduct product and service demonstrations, clarifying questions regarding specifications to enhance customer confidence in decision-making; * Sell products (mobile phones and accessories) and services (plans and digital services) according to customer needs, following company procedures and guidelines; * Support customers in resolving issues related to Vivo's services; * Promote product and service offers and actively attract new customers; * Establish and foster customer relationships, embodying one’s personal brand aligned with Vivo’s DNA to maintain such relationships; * Help organize customer flow and waiting lines in-store when necessary; * Display products in the showcase and keep it organized according to company standards.
João Silva
Indeed · HR
João Silva
Indeed · HR
