Store Manager

Description

Manage the team with a focus on service quality, monitoring and supervising customer interactions. Manage the departmental team: hiring, scheduling, vacation planning, development plans, performance tracking, feedback delivery, conflict resolution, etc. Strategically manage the team by monitoring sales results, providing feedback to redirect performance and outcomes to ensure achievement of targets. Oversee visual merchandising in the store, adhering to company-established standards. Plan and execute the commercial action schedule, developing strategies to achieve and boost store performance. Plan and conduct training sessions and initiatives to enhance team performance and motivation, refining the team’s focus on results. Perform cash register opening, closing, and reconciliation according to company-defined procedures. Manage product pricing in the store, ensuring price tags and promotions follow the company’s standard format. Carry out bank deposits related to cash register operations, complying with company-defined procedures. Prepare and submit the managerial expense report for accountability to the finance department. Perform strategic inventory adjustments, monitoring product turnover, ABC analysis, goods receipt timelines, promotional offers, and other relevant factors. Monitor goods receipt and restocking in accordance with company-defined procedures. Plan and implement preventive actions to monitor and control product expiration dates. Manage other administrative store activities: product exchanges, customer refunds, employee vouchers, invoice issuance, and other related tasks. Execute the company’s security procedures for cash and cash bag storage, ensuring proper usage and accountability to responsible departments. Establish and maintain an active networking system with brand representatives and promoters to foster strategic partnerships. Monitor validity periods of store operating permits (fire department, health surveillance, fire extinguishers). Resolve internal and external conflicts impartially and empathetically whenever necessary, maintaining a harmonious organizational climate for employees and customers. Report relevant situations and departmental demands to the direct supervisor. Comply with company rules, policies, and guidelines, and safeguard confidential information. Completed Bachelor’s degree in Business Administration, Commercial Management, or related fields. Retail sales experience preferred. Knowledge of: Commercial Management, Commercial Strategy, Retail Market, People Management. Minimum Education Level: Bachelor’s Degree * Meal Voucher * Transportation Voucher