Receive and directly assist customers in person, by phone, and via WhatsApp, providing support, clarifying questions, performing registrations, and completing and verifying various documents. Focus on achieving daily goals while prioritizing organization, communication, and excellence in customer service. **Responsibilities and duties** * Follow work instructions outlined in the company's standard operating procedures manual; * Maintain equipment and the workplace organized and ensure their proper upkeep; * Assist customers by providing all necessary support, either in person or by phone; answer customer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary examinations; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their scheduled visits; * Receive customer payments for services rendered and record transactions in the management system; * When receiving payments, submit a cash reconciliation report to the company’s administrative manager; * Assist customers in using the self-service kiosk; * Provide personalized service to customers and accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, among other activities; * Regularly check ambient temperature and background sound levels, as well as TV and radio in waiting rooms; * Accurately record and objectively relay messages to respective departments/sectors of the company; * Monitor and manage the PABX system and redirect incoming calls to appropriate departments and sectors within the company; * Occasionally contact new patients to schedule their first appointment; * Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and qualifications** * Completed high school education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation skills. * **Social:** Interpersonal relationships; teamwork; ability to interact with the public; friendliness. * **Behavioral:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational:** Time management; planning and organization; ability to work under pressure. **Additional information** We are Brazil's largest orthodontics network! We were founded with the purpose of democratizing and modernizing dental care through humane, high-quality service at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles together with us. Join OrthoDontic and be part of this success journey!**
João Silva
Indeed · HR
João Silva
Indeed · HR
