Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. Key Highlights: 1. Receptive and/or in-person customer service focused on excellence and courtesy 2. Clarify doubts and provide guidance on electricity services 3. Achieve quality and customer satisfaction targets CEMIG CUSTOMER REPRESENTATIVE POSITION AVAILABILITY TO TRAVEL Position: Customer Representative – CEMIG Work Location: ARAXÁ/MG Employment Type: CLT Schedule: 5x2 shift – Shift: 7:30 AM to 5:18 PM Salary: R$ 1.870; after 3 months increases to R$ 2.294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. The role involves receptive and/or in-person customer service, emphasizing excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities: Provide customer service in person or via digital channels; Clarify questions regarding bills, consumption, power disconnection and reconnection, duplicate invoices, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is a plus. Job Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site