Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking professionals to work as Customer Relationship Representatives, providing direct, excellent, and agile support to customers. Key Highlights: 1. Receptive and/or in-person service with a focus on excellence 2. Clarification of doubts and guidance regarding energy services 3. Achievement of quality and customer satisfaction targets CEMIG CUSTOMER REPRESENTATIVE POSITION AVAILABILITY TO TRAVEL Position: Customer Representative – CEMIG Work Location: ARAXÁ/MG Employment Type: CLT Schedule: Rotating 5x2 shift – Shift: 7:30 AM to 5:18 PM Salary: R$ 1.870; after 3 months increases to R$ 2.294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct customer support for the company. The role involves receptive and/or in-person service, emphasizing excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities: Provide customer service in person or via digital channels; Clarify inquiries regarding bills, consumption, power disconnection/reconnection, duplicate bill issuance, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is an advantage. Employment Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site