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Job Summary: The professional will handle registration and follow-up of public complaints, provide support to the ombudsman and communications team, and deliver courteous service to the public. Key Highlights: 1. Culture of integrity, efficiency, collaboration, and respect for life. 2. An environment that values growth, innovation, and making a difference. 3. Focus on customer experience, technology, and innovation. At Via Appia, we believe each person plays a unique role in building a better future. We value professionals who seek growth, innovation, and impact within an environment that transforms lives. Our culture is guided by values that drive us every day: acting with **integrity**, relentlessly pursuing **efficiency**, working with **collaboration**, taking **ownership** of our choices, and above all, having **respect for life**. **If you identify with these values and want to be part of a place where people make a difference together, join us on this journey!** **Responsibilities and Duties** * Register complaints and requests in the system. * Monitor response deadlines and keep users informed. * Support the ombudsman and communications team in coordination with internal departments. * Maintain an updated database with service history records. * Ensure courteous and clear communication when serving the public. * Support customer satisfaction surveys and service improvement initiatives. * Register complaints and requests in the system. **Requirements and Qualifications** * Completed High School education * Minimum 1 year of experience. Knowledge of customer service, system registration, and strong interpersonal communication skills. **Additional Information** **Health First:** Medical and dental assistance, plus access to psychological support via Conexa/Psicologia Viva. **Security and Well-being:** Life insurance to protect what truly matters. **Practical and Flexible Meals:** VA/VR on the Flash card, allowing you to choose how and where to use it. **Guaranteed Mobility:** Transportation allowance to simplify your daily commute. **Family Support:** Daycare allowance for employees with young children. **Active Body:** Partnership with Gympass/Wellhub to maintain your health. **Recognition for Results:** Annual Profit Sharing (PLR), because your effort contributes directly to our success. Via Appia Concessões S.A. is a highway concession company operating across over 1,400 kilometers of highways in São Paulo and Minas Gerais, committed to delivering high-quality, safe infrastructure services to highway users under its management. Founded in 2023, with a focus on customer experience and continuous investment in technology and innovation, Via Appia aims to improve highway and service efficiency, as well as contribute to the socioeconomic and sustainable development of the regions where it operates.
