Self-Checkout Supervisor

Description

Job Summary: The Self-Checkout Supervisor ensures the security and proper operation of self-service kiosks, prevents fraud, and assists customers to deliver an agile and satisfying shopping experience. Key Highlights: 1. Ensures the security and proper operation of self-service kiosks 2. Prevents fraud and assists customers during the purchasing process 3. Monitors and performs basic maintenance on self-checkout machines #### **About the Role:** * Work as a Self-Checkout Supervisor, ensuring security and optimal operation of self-service kiosks in supermarkets or commercial establishments. Monitor correct equipment usage, prevent fraud, and assist customers throughout the purchasing process. Contribute to an agile, secure, and satisfying shopping experience for consumers. #### **Main Responsibilities:** * **Monitoring:** Supervise self-checkout stations to ensure customers correctly follow scanning and payment procedures for products. * **Customer Assistance:** Assist customers in using the machines by answering questions, resolving technical issues, and providing support during the payment process. * **Loss Prevention:** Identify suspicious behaviors to prevent theft and ensure all items are properly scanned and paid for, including weight verification when necessary. * **Basic Maintenance:** Perform routine checks and minor maintenance on self-checkout machines, such as replenishing receipt paper and calibrating the scale when adding bags. * **Incident Reporting:** Record and report security incidents or machine malfunctions to the supervisor or responsible technical team. * **Operational Routines:** Ensure the workstation functions properly throughout the entire shift. * **Organization and Cleaning:** Maintain self-checkout stations clean and organized. * **Compliance with Standards:** Adhere to and enforce company policies and procedures, ensuring service quality, timeliness, and reliability. * **Payments and Guidance:** Inform customers about accepted payment methods (cards and PIX) and advise them about the limit of 20 items allowed per self-checkout station. * **Self-Checkout Opening and Closing:** Initiate self-checkout station operations at the start of the shift and, at the end of the shift, close operations by retrieving subtotals and resetting the terminal for value reconciliation. * **Bagging Control:** Supervise and guide the bagging of purchases, ensuring tasks are executed correctly. * **Queue Assistance:** Assist in organizing queues to ensure smooth customer flow. #### **Requirements:** * Completed high school education. * Strong communication skills and customer service ability. * Observational skills and attention to detail. * Prior experience in supervision, security, or customer service. * Basic knowledge of operating electronic equipment or self-service systems. * Ability to handle conflict situations calmly and professionally. #### **Benefits:** * Health insurance; * Dental insurance; * Attendance bonus or food basket; * Performance-based bonuses; * Discounts with distance-learning institutions, pharmacies, and other partners; * Shopping discounts; * Transportation allowance; * On-site snacks. #### **Work Schedule and Hours:** * Rotating schedule: 6 days on, 1 day off