Sales Supervisor

Description

Job Summary: Manage and supervise sales teams, monitor performance indicators, provide feedback, and ensure operational efficiency and goal achievement. Key Highlights: 1. Monitoring and correcting customer service and sales performance indicators 2. Team management and supervision (on-site and remote) 3. Focus on operational efficiency and continuous improvement Responsibilities: * Monitor customer service, sales, and individual performance indicators (revenue, conversion rate, productivity) in real time. * Promptly correct deviations by delivering direct, clear, and solution-oriented feedback. * Implement verification routines: speech quality, response time, CRM data entry, lead utilization, etc. * Ensure smooth operational workflows with emphasis on agility and accuracy. * Supervise the team (on-site and remote) with discipline, empathy, and practical guidance. * Conduct daily alignment meetings with the team to foster urgency and focus on results. * Encourage commercial mindset, active listening, and proactive problem-solving for customer issues. * Serve as a reference for technical questions, operational conflicts, and rapid decision-making. * Monitor compliance with customer service, outreach, and documentation protocols. * Propose continuous improvements based on practical operational analysis. Requirements: * Experience in sales * Experience with CRM systems * Team management experience