Customer Success

Description

Job Summary: We are seeking a proactive Customer Success Assistant to serve as the central point for customer service and relationship management, ensuring quality, responsiveness, and follow-up on requests. Key Highlights: 1. Central point for customer service and relationship management 2. Focus on organization, proactivity, and customer satisfaction 3. Support for customer retention and relationship management with the client portfolio About the Opportunity We are looking for a Customer Success Assistant to act as the central point for customer service and relationship management for the office's clients. This professional will be responsible for organizing, directing, and tracking client requests, ensuring high-quality service, timely responses, and monitoring of deliverables. **Important:** This is not an administrative assistant or secretarial position. The role requires proactivity, organization, and active tracking of requests and customer satisfaction. Main Responsibilities Provide first-level customer contact (phone, WhatsApp, and e\-mail) Receive and route calls and requests to internal responsible parties Track request progress with the team Perform follow\-up after interactions to ensure resolution of requests Monitor whether requests have been addressed or remain pending Track customer satisfaction Support customer retention and relationship management with the client portfolio **Requirements:** Experience in customer service, relationship management, or active reception Strong verbal and written communication skills Organization and request tracking ability Proactivity in tracking and following up on internal responses Preferred Qualifications Experience in an accounting firm Knowledge of administrative routines Experience handling multiple clients Behavioral Profile Communicative and friendly individual Organized with attention to detail Proactive (not merely forwarding requests, but actively tracking them) Strong sense of responsibility Ability to handle diverse situations and customers Benefits **Location:** Belo Horizonte/MG – Prado neighborhood **Company:** Accounting Firm **Compensation:** R$ 2\.000 to 2\.500 **Employment Type:** CLT **Working Hours:** Monday to Friday, from 08:00 to 17:00 (1-hour break) **Work Mode:** On-site