Technical Support Assistant II

TECHUB has been operating in the market since 1990 and is recognized for consistently delivering excellence in meeting all demands while respecting cu
- Inventory management
- Management reporting
- Health insurance

Job Summary: An experienced digital product designer to build and evolve solutions, transforming business challenges into clear and scalable user experiences. Key Highlights: 1. Expertise in Design Systems and advanced prototyping with Figma. 2. Ability to influence decisions through analysis, data, and systemic thinking. 3. Strategic and collaborative mindset to elevate team performance. **Senior Product Designer** An experienced professional with a strong track record in digital product design and active participation in building and evolving robust solutions. Must demonstrate advanced mastery of design fundamentals, strong synthesis capability, and excellence in transforming business challenges and user needs into clear and scalable experiences. Beyond delivering visually consistent interfaces, we seek someone who deeply understands how digital products work, actively contributes to strategy, and can influence decisions through analysis, advanced prototyping, data, and systemic thinking. A collaborative attitude, clear communication, high autonomy, and the ability to elevate the team—through processes, mentorship, or forward-looking vision in design/interface/usability—are expected. **Hard Skills** Ability to structure, evolve, and maintain Design Systems, ensuring scalability, component governance, and consistency across multiple products. Creation of highly interactive prototypes (with conditional flows, variables, and advanced interactions) using advanced Figma expertise. Applied UX Research for digital products, including translating behavioral data (both quantitative and qualitative) into concrete product improvement opportunities, and proficiency in mapping user journeys, identifying friction points, and redesigning end-to-end processes. Keen understanding of design’s impact on metrics such as activation, adoption, retention, NPS, conversion, and operational efficiency. Deep understanding of product KPIs and ability to propose outcome-oriented designs. **Differentiators** **Design Leadership and Collaboration** * Experience mentoring junior and mid-level designers, elevating team maturity in processes, methods, and analytical rigor. * Active facilitation of workshops, strategic alignment sessions, and co-creation rituals. **Product Thinking and Strategy** * Ability to connect long-term vision with short-term decisions, acting as guardian of the user experience. * Systemic perspective to assess cross-functional impacts, integrations, technical constraints, and scaling opportunities. **AI Applied to Design** * Hands-on experience with AI-powered tools to accelerate discovery, prototyping, and interface creation. * Understanding of how AI can enhance personalization, automation, contextual support, intelligent assistants, and adaptive flows. * Ability to explore generative models to optimize internal workflows, generate interface variations, accelerate documentation, and support hypothesis validation. **Advanced Research and Data-Informed Design** * Familiarity with behavioral analytics, funnels, telemetry, Hotjar, GA4, Amplitude, or similar adoption tools. * Ability to triangulate qualitative and quantitative data for more refined, impact-driven decisions.

João Silva
Indeed · HR