Senior Customer Success

Description

Job Summary: We are looking for a professional passionate about Digital Marketing to work as Customer Success, responsible for paid traffic strategies, client relationships, and results. Key Highlights: 1. Strategic involvement in Digital Marketing and Paid Traffic 2. Focus on Customer Success and relationship building 3. Opportunity to manage a squad and develop strategies **On-site in Vitória, ES** We seek a challenge-driven, responsible, resilient, and highly communicative professional who is passionate about Digital Marketing and eager to be part of our story. We are looking for candidates with experience in Traffic Management, Web Analytics, and Customer Support (preferably in the Customer Success role), who are highly organized, quick learners, attentive listeners, capable of analyzing scenarios, and possess clear, concise verbal and written communication skills, along with affinity for commercial environments. **Responsibilities:** The Customer Success professional will be responsible for defining media plans together with clients in their portfolio, aligning expectations, identifying opportunities, demonstrating results, and coordinating the squad assigned to each client in their portfolio. They will be responsible for onboarding, strategy development, and client support, aiming to achieve a high NPS score. Therefore, delivering excellent service and continuously enhancing knowledge during interactions—thus maximizing value delivered to clients—is essential. **Your mission at Digital Growth:** * Develop paid traffic strategies for clients; * Conduct results presentation meetings and align expectations; * Manage the squad responsible for each client; * Respond to client inquiries via e\-mail, phone, and WhatsApp; * Deliver continuous value to each client in their portfolio. **Must-have qualifications:** * Advanced knowledge of digital marketing and paid traffic; * Advanced knowledge of Web Analytics; * At least 1 year of experience in customer support. **Nice-to-have qualifications (differentiators):** * Knowledge of E-commerce; * Bachelor’s degree in Advertising, Communications, or Marketing; * Crisis management skills. **We are looking for someone who:** Enjoys challenges and is motivated to overcome them daily; Possesses analytical thinking; Is committed, patient, and responsible; Is curious and eager to learn daily about our business and also about potential clients’ businesses; Is communicative and able to express themselves clearly both orally and in writing; Is resilient and enjoys interacting with people every day; Has strong time management, task prioritization, and autonomy; Is fully tuned in and passionate about the digital world.